ORDER & DELIVERY INFORMATION
Christmas Opening and Delivery
We will be closed from 2pm 23rd December until 9am January 3rd 2017. Online orders can still be placed during this time but will not be despatched until 3rd Janauary.
How do I order from King & Co?
Order online: Your order may be placed via our Online Shop, which is fast, simple and secure.
After your Online Shop order has been placed we will send an order confirmation email to the email address provided. This will provide you with details of your order, including the order number, which you should check and retain for your records. If there is an error in your order requirement, please contact us as soon as possible quoting your order number, so that we can rectify prior to dispatch.
We will take your credit or debit card payment over the phone. Simply call us on 01376 340469 and one of our experienced team are always available to discuss your order 6 days a week.
From our Nursery
Collect your trees or shrubs from our Nursery in Rayne.
We accept all major credit cards including: Maestro, MasterCard, Visa Credit, Visa Electron and Visa Debit.
How can I expect delivery from King & Co?
Overnight to your door…. We can deliver to you anywhere in England and Wales via an overnight courier service (two days for Scotland & Ireland).
Via Online Shop
Orders placed via our Online shop can be delivered to you the very next day if placed by 12 noon Monday –Thursday. If placed on a Friday – Sunday, the items will be delivered on Tuesday.
We deliver by national overnight courier service.
Should you require a specific delivery date, let us know in advance and we will arrange for your delivery to arrive at a time that’s convenient for you.
Every tree and plant is packed to ensure your order arrives safely.
For large trees or quantities of trees and plants
Please phone us to discuss, we are usually able to deliver to you via a dedicated vehicle.
For local deliveries
We will deliver to you in our local area and we will be pleased to arrange this with you whilst you are visiting our Nursery or via the phone. We also provide a planting service.
We have our own installation teams to carry out planting in Southern & Eastern England. Please call us to discuss, we are always happy to provide you with a quotation.
Returns and Refunds
Please note that you must check your plants on arrival for any defects BEFORE signing for them. We have no recourse to the carrier once they have obtained your signature.
You must notify us in writing within seven days if you have any other issues with your goods. Please use the address below or email firstname.lastname@example.org. If we have sent you the incorrect order or if the item is at fault we will arrange for a replacement or refund and will cover the cost for you to return the item to us.
Due to the nature of our products, living items such as plants and trees are not returnable as they will ‘deteriorate rapidly’ if not removed from their packaging and cared for immediately. You should contact King and Co to determine if your item is returnable. If the item is not at fault, then you must cover the cost of the return postage and must package the item correctly, so it reaches us in the same condition that it arrived with you.
King and Co The Tree Nursery Ltd,